Privacy Policy - DC Brains
Effective Date: 1st September 2025
Last Updated: 1st September 2025
1. Introduction
DC Brains ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our educational services.
2. Information We Collect
2.1 Personal Information
We may collect the following types of personal information:
-Account Information: Name, email address, phone number, date of birth
-Educational Information: Course enrollments, progress, grades, certificates
-Payment Information: Billing address, payment method details (processed securely through third-party payment processors)
-Communication Data: Messages, support tickets, feedback, and survey responses
2.2 Automatically Collected Information
-Technical Data: IP address, browser type, device information, operating system
-Usage Data: Pages visited, time spent on site, click patterns, course interactions
-Cookies and Tracking Technologies: Session cookies, analytics cookies, preference cookies
2.3 Information from Third Parties
- Social media login information (if you choose to connect accounts)
- Information from payment processors and verification services
3. How We Use Your Information
We use your personal information for the following purposes:
3.1 Educational Services
- Providing access to courses and educational content
- Tracking learning progress and issuing certificates
- Personalizing learning experiences and recommendations
- Facilitating communication between students and instructors
3.2 Communication
- Sending course updates, announcements, and educational materials
- Responding to inquiries and providing customer support
- Sending promotional materials (with your consent)
3.3 Platform Improvement
- Analyzing usage patterns to improve our services
- Conducting research to enhance educational outcomes
- Developing new features and content
3.4 Legal and Security
- Complying with legal obligations and regulations
- Protecting against fraud and ensuring platform security
- Enforcing our Terms of Service
4. Legal Basis for Processing (Vietnam Data Protection)
Under Vietnamese data protection laws, we process your personal information based on:
-Consent: When you provide explicit consent for specific purposes
-Contract Performance: To fulfill our educational service obligations
-Legitimate Interests: To improve our services and ensure security
-Legal Compliance: To meet regulatory requirements
5. Information Sharing and Disclosure
We do not sell your personal information. We may share your information in the following circumstances:
5.1 Service Providers
- Third-party vendors who assist with platform operations, payment processing, and analytics
- All service providers are bound by confidentiality agreements
5.2 Educational Partners
- Course instructors and educational institutions (limited to relevant educational data)
- Certification bodies for credential verification
5.3 Legal Requirements
- When required by Vietnamese law or legal proceedings
- To protect our rights, safety, or the safety of others
- In case of business transfers or mergers (with notification)
6. Data Security
We implement robust security measures to protect your information:
-Encryption: Data transmission and storage encryption
-Access Controls: Limited access on a need-to-know basis
-Regular Audits: Security assessments and vulnerability testing
- **Incident Response: Procedures for handling data breaches
7. Your Rights and Choices
7.1 Access and Control
-Access: Request copies of your personal information
-Correction: Update or correct inaccurate information
-Deletion: Request deletion of your personal information (subject to legal limitations)
-Portability: Request transfer of your data to another service
7.2 Communication Preferences
-Opt-out: Unsubscribe from marketing communications
-Cookie Management: Control cookie preferences through browser settings
-Account Settings: Manage privacy preferences in your account dashboard
7.3 Exercising Your Rights
To exercise these rights, contact us at: contact@dcbrains.com
We will respond to your requests within 30 days as required by Vietnamese law.
8. Data Retention
We retain your information for as long as necessary to:
- Provide educational services and maintain your account
- Comply with legal obligations
- Resolve disputes and enforce agreements
Specific Retention Periods:
- Account information: Retained while account is active plus 3 years after closure
- Educational records: Retained for 7 years for certification purposes
- Marketing data: Retained until you opt-out or 2 years of inactivity
9. International Data Transfers
If we transfer your data outside Vietnam, we ensure appropriate safeguards through:
- Adequacy decisions by Vietnamese authorities
- Standard contractual clauses
- Certification schemes and codes of conduct
10. Cookies and Tracking Technologies
We use cookies and similar technologies for:
-Essential Cookies: Required for platform functionality
-Analytics Cookies: To understand user behavior and improve services
-Preference Cookies: To remember your settings and preferences
You can manage cookie preferences through your browser settings or our cookie preference center.
11. Children's Privacy
DC Brains is committed to protecting children's privacy. For users under 16 years old:
- We require parental consent before collecting personal information
- Parents can review, modify, or delete their child's information
- We limit data collection to what is necessary for educational purposes
12. Updates to This Privacy Policy
We may update this Privacy Policy periodically. When we make changes:
- We will post the updated policy on our website
- We will notify you of material changes via email or platform notification
- The "Last Updated" date will reflect the most recent changes
Continued use of our services after updates constitutes acceptance of the revised policy.
13. Contact Information
For questions about this Privacy Policy or your personal information:
DC Brains Privacy Office
Email: contact@dcbrains.com
Response Time: Within 48 hours for general inquiries, 30 days for formal requests
14. Complaints and Dispute Resolution
If you have concerns about our privacy practices:
1. Contact us directly at contact@dcbrains.com
2. File a complaint with Vietnamese data protection authorities
3. Seek resolution through applicable dispute resolution mechanisms
15. Governing Law
This Privacy Policy is governed by the laws of the Socialist Republic of Vietnam, including:
- Law on Cybersecurity 2018
- Decree 15/2020/ND-CP on Personal Data Protection
- Other applicable Vietnamese regulations
Language Note: This Privacy Policy is provided in English. In case of conflicts between English and Vietnamese versions, the Vietnamese version shall prevail as required by Vietnamese law.
Acknowledgment: By using DC Brains services, you acknowledge that you have read, understood, and agree to this Privacy Policy.